Case Study: Spring Melt Flood Emergency in Edmonton
Basement under restoration after flood damage, with drywall removed and insulation exposed — showing early recovery steps.
Background: When Snowmelt Becomes a Threat
One April morning in Edmonton, a homeowner discovered several inches of water filling their basement. A sudden temperature spike had caused a rapid snowmelt, overwhelming frozen ground and drainage systems. With nowhere for the water to go, it migrated into the home through a window well. Spring melt is a leading cause of basement flooding in Alberta, especially when snowmelt is paired with frozen ground and clogged drains. In Canada, floods are among the most common and costly natural disasters.
Emergency Response from Delnor Restoration
The homeowner called Delnor Restoration in the middle of the night. Within an hour, a team of IICRC Certified specialists arrived on-site to assess and begin emergency water damage cleanup.
The first step was safety: power to the basement was shut off to eliminate any electrical hazards, and the water entry point — seeping through window wells and foundation cracks — was identified.
Water Removal and Drying Process
Delnor Restoration technicians began by removing standing water using Truck mount units and portable extraction units, designed specifically for efficient water removal in large, flooded areas. Once the extraction was completed, the drying process began. Industrial air movers and commercial dehumidifiers were set up throughout the space to pull moisture from both the air and the structure.
Drywall and baseboards that couldn’t be salvaged were removed. Hidden areas, like insulation and wood framing, were tested using moisture meters. Any remaining damp material was either thoroughly dried or carefully removed. To prevent mold growth and ensure sanitary conditions, antimicrobial treatments were applied to all affected surfaces.
Step-by-Step Breakdown of the Cleanup
- Safety First – Power disconnected; source of flooding identified.
- Water Extraction – Standing water removed with specialized truck-mounted and portable units.
- Item Protection – Furniture and personal belongings moved and salvaged where possible.
- Drying – Industrial fans and dehumidifiers deployed for full structural drying.
- Sanitization – Antimicrobial products applied to prevent mold and bacteria.
- Monitoring – Ongoing moisture testing to ensure safe, dry conditions.
Full-Service Restoration and Repairs
After completing the emergency cleanup, Delnor Restoration seamlessly transitioned into the restoration phase. Damaged drywall was replaced and painted, flooring was removed and reinstalled, and foundation cracks were sealed to help prevent future flooding.
Thanks to their full-service approach, the homeowner didn’t have to coordinate multiple contractors — Delnor Restoration handled everything from emergency response to final repairs.
Insurance Coordination Made Easy
Delnor Restoration project managers worked directly with homeowners’ insurance providers, supplying detailed documentation and photo evidence to ensure a smooth claims process. Having a restoration company experienced in insurance coordination helped minimize paperwork stress and kept projects moving quickly.
Results: A Fully Restored Basement — and Peace of Mind
Within 72 hours of the flood, the basement was dry and sanitized. Repairs and renovations were started the following week. The homeowner’s belongings were saved and mold never had a chance to take hold.
The end result: a basement professionally restored to its pre-loss condition — and a homeowner who felt supported every step of the way.
Why It Matters
Flood emergencies can strike without warning. A fast, expert response protects your property, prevents health risks, and keeps insurance claims on track. Delnor Restoration offers Edmonton homeowners reliable, full-service support when it matters most.